How do I apply for Discretionary Payments

Exceptional Hardship Payments (EHP) for help with your council tax costs:

To apply please complete the EHP application form. This form collects information about income and expenses and asks questions about individual circumstances. You will need to provide your last two months bank statements that show the payments of your outgoings.

Discretionary Housing Payment (DHP) for a shortfall in your rent:

To make a claim please complete the DHP application form. This form collects information about income and expenses and asks questions about individual circumstances.

You will need to provide your last two months bank statements that show the payments of your outgoings. If you pay any of your bills by cash you will need to provide the receipts as proof of payment eg: paying gas or electricity. Please also provide proof of any repayment plans you have in place.

Rent in advance or rent deposits:

To make a claim for rent in advance or rent deposits please complete the Rent in Advance/Rent Deposit application form.

You must also provide a letter from your new landlord or agent to confirm:

The amount of the rent in advance or rent deposit
The new property address
The date you wish to move in
The landlord or agents bank details as the DHP will normally be paid to them

Removal costs:

To make a claim for removal costs please complete the Removal Costs application form.

You must also provide the invoice or quote for the removal costs. The payments can be made directly to you if you have paid the money and have provided proof of this. If it has not been paid then we will pay it directly to the removal company so you will need to provide their bank details.

Returning the application form:

You can print the form and return it with copies of your evidence by email, by post or by hand to one of our offices, or
You can collect a form from one of our offices or ask us to post one to you