Complaints about a food business
We can investigate:
- Evidence or sightings of pests such as rats, mice or cockroaches in food or businesses
- Poor levels of cleanliness in kitchens, storerooms and food service areas
- Poor food handling practices and personal hygiene of staff
- Illness associated with food consumed from a Dartford food business
- Poor maintenance of the kitchen or equipment
- Unregistered food businesses
We will not investigate:
- Poor quality food or bad service
- Overcharging or pricing issues
- Complaints related to food businesses outside our borough, please contact that Local Authority
- Dirty customer toilets
- Dirty plates, glasses and cutlery
- Delayed or cold takeaway deliveries
- Food handlers handling money
- Rude Staff
To make a complaint about a business in the Dartford Borough selling food please complete the online food hygiene complaint form.
Alternatively you can phone Dartford Council on 01322 343434 during normal office hours.