The Charter for Social Housing Residents

Social housing landlords must meet ‘consumer standards’ set by the Regulator of Social Housing which cover things like making sure tenants get quality accommodation, have choice and protection, and can hold their landlords to account. In April 2024, the Regulator set the following new consumer standards:

• Safety and Quality Standard – requires social housing landlords to provide safe and good quality homes and landlord services to tenants.
• Transparency, Influence and Accountability Standard – requires social housing landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account.
• Neighbourhood and Community Standard – requires social housing landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
• Tenancy Standard – sets requirements for the fair allocation and letting homes and for how those tenancies are managed and ended by social housing landlords.

View the consumer standards

Consumer standards lead

We have a consumer standards lead whose role is to ensure the Council as a social housing landlord complies with the consumer standards. The consumer standards lead is Peter Dosad, Director of Housing & Public Protection.

Health and safety lead

We take very seriously the health and safety of our tenants in our homes and associated communal areas, and have a health and safety lead whose role is to:

• Monitor our compliance with health and safety requirements.
• Assess risks of failure to comply with health and safety requirements.
• Notify our responsible body of any risks of material failures and material failures of compliance with health and safety requirements.
• Advise on steps to ensure that we address these risks and failures with health and safety requirements.

The health and safety lead is Lee Gilbert, Housing Maintenance Manager.

Email: lee.gilbert@dartford.gov.uk
Telephone: 01322 343623
In writing: Health and Safety Lead, Housing Services, Dartford Borough Council, Civic Centre, Home Gardens, Dartford, Kent, DA1 1DR