What have we been doing to prepare for the changes?
Work has been ongoing on the Council’s extensive action plan to ensure its commitments to tenants are met.
Loneliness Review
A review on how the housing service can help to tackle loneliness took place and following the review, the housing service has put together some resources to help raise awareness of what support is out there for residents who may be feeling lonely. This includes a new loneliness page signposting residents to support services and training and guidance for all housing staff to help spot the signs and help to signpost someone for help overcoming their loneliness.
Resident Engagement Survey
Our Resident Engagement Survey, seeking views on how we communicate with tenants and leaseholders, took place in spring 2022. The results from this survey have been used to help inform our plans for services moving forward.
Tenants and Leaseholders Engagement Strategy
In autumn 2022, we sought residents' views on our Tenants and Leaseholders Engagement Strategy 2023-2026, which sets the standards for partnership working with residents in monitoring housing services and our continuing commitment to encourage residents to be involved.
Tenant Satisfaction Measures
In April 2023, the Regulator of Social Housing introduced a set of tenant satisfaction measures that let tenants see how well their social housing landlord is performing.
To see the results of this year's tenant satisfaction measures, please visit the tenant satisfaction measures page.
This summer we'll be inviting our tenants to take part in a survey for next year's tenant satisfaction measures. Please do take part in the survey when invited as your feedback is important for letting us know how we're doing and where we need to improve.
Complaint Handling Code
The Housing Ombudsman has a Complaint Handling Code that all social housing landlords must follow to ensure they are responding to complaints effectively and fairly.
Social housing landlords must publish an annual complaints performance and service improvement report, which includes a self-assessment against the Code. The report tells you how we’ve performed in handling complaints, the lessons we’ve learned and how we’ve improved services as a result.
To read this year’s complaints performance and service improvement report, please visit the housing complaints page.
What can you do?
Tenant involvement is vital for the Council to make and develop its plans and therefore will be continuing a programme of consultation throughout this process, and into the future.
Look out for our regular updates and if you would like to be involved, please contact the Resident Involvement Officer.
Contact the Resident Involvement Officer online
Telephone: 01322 343682