Tenant Satisfaction Measures

Tenant satisfaction measures let you see how well we’re performing as your landlord in providing good quality homes and services.  They’re important as they help us understand which areas we’re doing well at and which areas need improving.  The 22 tenant satisfaction measures cover six areas:

• Overall satisfaction
• Keeping properties in good repair
• Maintaining building safety
• Respectful and helpful engagement
• Effective handling of complaints
• Responsible neighbourhood management

Some of the tenant satisfaction measures come from tenant perception surveys and some come from management information we hold about our services. We publish the tenant satisfaction measures every year. 

Thank you to everyone who took part in the tenant perception survey to inform this year’s results, which you can see in full on the next page. We’ve learned a lot and encourage you to please keep taking part in the surveys when invited again this summer. Your continued feedback is important for letting us know how we're doing.

If you’d like more information on the tenant satisfaction measures, please contact the Resident Involvement Officer.

Contact the Resident Involvement Officer online

Telephone: 01322 343682