Tenant Satisfaction Measures

Tenant satisfaction measures let you see how well we’re performing as your landlord in providing good quality homes and services.  They’re important as they help us understand which areas we’re doing well at and which areas need improving.  The 22 tenant satisfaction measures cover six areas:

• Overall satisfaction
• Keeping properties in good repair
• Maintaining building safety
• Respectful and helpful engagement
• Effective handling of complaints
• Responsible neighbourhood management

Some of the tenant satisfaction measures come from tenant perception surveys and some come from management information we hold about our services. We publish the tenant satisfaction measures every year. 

How to give your views on the tenant satisfaction measures

 An independent company called TLF Research will be carrying out this year’s tenant perception survey on our behalf, which should only take around 5 to 10 minutes to complete.

We encourage all tenants to take part in the survey, when invited by TLF by text, email, post or telephone.

The survey is open from 29 July and closes on 15 September 2024 and they may contact you at any time during this period.

If you’d like more information on the tenant satisfaction measures, please contact the Resident Involvement Officer.

Contact the Resident Involvement Officer online

Telephone: 01322 343682