Tenant perception survey questions 2023-24
The Regulator of Social Housing requires us to publish the questionnaire we used to generate our published tenant perception measures.
Q1. Taking everything into account, how satisfied or dissatisfied are you with the service provided by Dartford Borough Council’s Housing Team?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Please add any additional comments about the service provided by Dartford Borough Council's Housing Team.
Q2. Has Dartford Borough Council's Housing Team carried out a repair to your home in the last 12 months?
- Yes (Go to Q3)
- No (Go to Q4a)
Q3. How satisfied or dissatisfied are you with the overall repairs service from Dartford Borough Council’s Housing Team over the last 12 months?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q4. How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q4a. Thinking about the overall repairs service, what can Dartford Borough Council’s Housing Team do to improve how it handles repairs to your home?
Q5. How satisfied or dissatisfied that Dartford Borough Council’s Housing Team provides a home that is well maintained?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q6. Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Dartford Borough Council’s Housing Team provides a home that is safe?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q7. How satisfied or dissatisfied are that Dartford Borough Council’s Housing Team listens to your views and acts upon them?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q8. How satisfied or dissatisfied are you that Dartford Borough Council's Housing Team keeps you informed about things that matter to you?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q9. To what extent do you agree or disagree with the following “Dartford Borough Council’s Housing Team treats me fairly and with respect”?
- Strongly agree
- Agree
- Neither agree nor disagree
- Disagree
- Strongly disagree
- Not applicable / don't know
Q10. Have you made a complaint to Dartford Borough Council’s Housing Team in the last 12 months?
- Yes (Go to Q11)
- No (Go to Q11a)
Q11. How satisfied or dissatisfied are you with Dartford Borough Council’s Housing Team’s approach to complaints handling?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q11a. Thinking about the overall complaints process, what can Dartford Borough Council’s Housing Team do to improve how it handles complaints?
Q12. Do you live in a building with communal areas, either inside or outside, that Dartford Borough Council’s Housing Team is responsible for maintaining?
- Yes (Go to Q13)
- No (Go to Q14)
- Don't know (Go to Q14)
Q13. How satisfied or dissatisfied are you that Dartford Borough Council’s Housing Team keeps these communal areas clean, and well maintained?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q13a. Thinking about the communal areas where you live, is there anything Dartford Borough Council’s Housing Team can do to improve these areas?
Q14. How satisfied or dissatisfied are you that Dartford Borough Council’s Housing Team makes a positive contribution to your neighbourhood?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q15. How satisfied or dissatisfied are you with Dartford Borough Council’s Housing Teams approach to handling anti-social behaviour?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Q16. What can Dartford Borough Council’s Housing Team do to improve how it handles anti-social behaviour?